Terms and Conditions

1 Retailer Identification

Updated 01/02/23

Company SPARTOO
Public limited company capitalized at €364.561, 76 with head office at 16 Rue Henri Barbusse, 38100 Grenoble, FRANCE registered with the RCS at Grenoble, France under number 489 895 821.

Customer Service:
Tel: 02033 182709
Email: contact@thead.fr
Monday-Friday: 8.30 am- 10 pm
Sunday – Saturday: 9 a.m.- 5 p.m.

2 Application of the Terms and Conditions

The acceptance of the terms and conditions of sale there implies the enforcement of these conditions. They apply to all orders placed by the customer on the site en.thead.fr. They involve a contract between SPARTOO and the customer. The customer waives, in particular, to take advantage of any contradictory document, which would be opposable to SPARTOO.

These general conditions of sale may be subject to amendment, the version that applies to the customer order is the version that is on the site on the date that the customer places their order. Changes to these terms of sale are binding for customers purchasing after they are posted on line and cannot be applied retrospectively to transactions before this date.

All site users must respect the general conditions of sale.

3 Validity of Our Offers

The offers are intended solely for consumers with a delivery address outside of Europe and China.

The items displayed on the site are available while stocks last.

SPARTOO will notify the customer by email should an unavailable item be ordered. In the case of a debit or payment of an item that is not available, SPARTOO commits to propose a credit note or refund to customers within 15 days. The order will be cancelled automatically.

4 Presentation of Products

The items available are described and presented with as much precision as possible. The customer is to read the description of each product in order to know the specific details and properties. The customers’ needs to inform themselves before placing their order. The choice and purchase of a product is the sole responsibility of the customer.

All customers are encouraged to inform THEAD of any error that can be found in a product description.

5 Customer account creation

To place an order, the customer must first of all create a customer account. The following details must be completed: email address, title, surname, first name, gender, date of birth, delivery address, telephone number. The customer is then asked to create a password. This information will not be passed on to third parties.

The customer must provide complete and accurate information. Any impersonation, identity theft or false information could lead to the closure of a customer account and may result in prosecution. Multiple inscriptions, use of a customer account by multiple people or other fradulent activity may result in termation of the customer registration.

The customer has the means to purchase the products offered on the site en.thead.fr.

SPARTOO refuses all sales to minors under 16 years of age without prior permission from their parents or guardians.

6 Price of products

All prices are listed in US Dollars excluding VAT. SPARTOO reserves the right to change prices at any time but products are invoiced at the price applicable when the order is registered.

Prices take into account possible reductions that would be granted on the site, excluding Partner Products. These prices are firm and not revisable during their period of validity, as indicated on the site. SPARTOO reserves the right, outside this period of validity, to modify the prices at any time. Prices do not include the costs of processing, shipping, transport and delivery which may be charged extra, if so specified on the site. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.


An invoice is issued by SPARTOO. The invoice is available to be downloaded from the website once the order has been despatched.

VAT and customs duties

The price of the products is indicated without VAT. Any order placed on the Site and delivered may be subject to any taxes and customs duties that are imposed when the parcel reaches its destination. These customs duties and any taxes linked to the delivery of an article are at the Customer's expense and are the responsibility of the Customer.

SPARTOO is not required to check and inform customs duties and taxes. By ordering on the Site, the Customer is considered the importer and must comply with all laws and regulations of the country where the goods are received. Customers should be aware that cross-border deliveries are subject to opening and inspection procedure by the customs authorities.

7 Ordering and Secure Payment

7.1 : Order

The customer validates their order as follows. The validation entails the acceptance of the present terms and conditions of sale on SPARTOO. The customer interested in an article visible on the site en.thead.fr follows the below process in placing their order.
- Choose the size and colour
- In the basket, verify the order details (colour, quantity, size, price, etc…) with the posibility to modify, to add and delete articles.
- During the first order, complete the customer account registration form with a password.
- If the customer is benefitting from a special offer, previously knowing the relevant code that is applied to the relevant field.
- Choose the payment method, the delivery type and the delivery address.
- Once validated, validation is definitive and irreversible as follows. All orders validated lead to a payment obligation.
- An email of confirmation of your order is sent as final sale proof after the receipt of the full amount (which is not a deposit payment). The Products are reserved for 7 days.

The transfer of ownership of the products sold by SPARTOO.CO.UK in favor of the Customer, will occur only after full and proper payment by the latter, and this whatever the delivery date of the products. The retention of title clause does not prevent the risk of loss or deterioration of the goods to be borne by the Customer as soon as it is delivered at home or withdrawn in relay.

It is the Customer's responsibility to verify the accuracy of the order and to report any errors immediately.

7.2 : Payment

• Payment by credit or debit card
  The Customer shall provide the number of his / her bank card associated with the expiry date and the security code.
  Finally, he validates his order by clicking on the "Confirm" button. In order to secure the payment, in some cases confirmation of the payment is made only after entering a 3D-Secure code provided by the bank. By checking the Remember box, the Customer agrees that the credit card number associated with the expiry date will be retained for future purchases.
• Paypal
  To any holder of a PayPal account, the payment is done online, by this account, simply stating the email address and PayPal password.
  Thus, the Client's financial information is never communicated to SPARTOO. PayPal encrypts and protects the card number once and for all.


7.3 : Non-payment



SPARTOO reserves the right to refuse to make a delivery or to honor an order emanating from the Customer who has not totally or partially settled a previous order or with which a payment dispute is in the course of administration or if Presents a risk of fraud.

Any rejection of credit card, any rejection of payment, any abusive dispute with Paypal may give rise to a recovery procedure by the company SPARTOO.

7.4 : Payment Verification


SPARTOO verifies all orders that have been placed on its site. These verifications aim to protect SPARTOO from abusive practices: identity theft and payment fraud. SPARTOO may request documents from a customer to verify an order: proof of address and identity of the person ordering, etc.

If these documents are not received within 10 days, the order will automatically be canceled. Any receipt of non-compliant documents will also result in the cancellation of the order.



7.5 : Security of payments


In order to ensure security of payments, the en.thead.fr website uses a secure payment service. This service integrates the SSL security standard. The confidential data (the 16-digit bank card number, the expiry date and the security code) are directly transmitted encrypted on the server of the bank without passing on the physical media of the SPARTOO.CO.UK servers. When the order is validated, the payment request is routed in real time to the secure payment manager. The latter sends an authorization request to the bank card network. The telepayment manager issues an electronic certificate which will be proof of the amount and date of the transaction.

8 Identification

The Customer who has already made a purchase on the en.thead.fr site can choose a password that will allow him / her to re-fill the forms prior to placing the order.

The Customer already registered is recognized on the site as a customer of SPARTOO. The password of the client of SPARTOO is strictly confidential and personal. Under no circumstances should it be disclosed or communicated to anyone.

In the event that thead.fr customers lose or forget their password, it is their responsibility to inform the manager of the thead.fr website at contact@thead.fr as soon as possible, who will issue a new password within 48 hours which will automatically replace the old one. In order to facilitate the identification of the Customer by the simultaneous provision of the e-mail address and the password, the Customer expressly authorises en.thead.fr to deposit on the Customer's hard disk a file known as a "cookie", the sole purpose of which is to facilitate said identification.

9 Delivery operated by SPARTOO

The supposed delivery costs, delays and methods are calculated according to Customer address on secure payment page.

Delivery times given are in reference to the order date, and presented in working days (Saturdays, Sundays and bank holidays are not taken into account for calculation of delivery time). In case of force majeure, SPARTOO can not be held responsible for any delay in delivery. The indicated delivery times do not include customs delays. We are unable to deliver any orders to PO Box addresses.

10 Money-back guarantee

All items purchased on the en.thead.fr site may be a return to "Money-back guarantee" if the client will not maintain a product for legitimate reasons: the product does not please has not the right size, not the expected color, etc .... The products can be exchanged or refunded the amount set (free return see 10.1).

To be accepted, returns must meet the following specifications:
- The product(s) must never have been worn outdoors. The product(s) is (are) to be in new condition,
- The returned product(s) must correspond to the product(s) delivered,
- The product(s) is (are) returned in its (their) original packaging in good condition (shoe box not taped), all in a package properly closed,
- The product (s) is (are) returned within 30 days of receipt of the order,
- Empty packaging will be refused for any exchange or refund,
- Customers must follow the procedure below.

Any customer can exercise a right of withdrawal according to the European directive 2011/83 / EU for all articles purchased on the site en.thead.fr. It must do so within 14 days from the receipt of the order by the client himself or a third party he has mandated. It must imperatively have sent by mail or by mail, within this period, possibly via the following completed form:
For the attention of SPARTOO, 16 rue Henri Barbusse, 38100 Grenoble, France at contact@thead.fr
I hereby notify you of my withdrawal from the contract for the sale of the following property:
Product Number:
Order number :
Ordered the .... .. and received the .....
Consumer Name:
Consumer Address:
Dated
Signature (if done by paper)

The customer will then be refunded upon return of all products in the order in new condition, in their original packaging (a check will be carried out systematically), including delivery costs (excluding additional costs arising from the fact that the customer has chosen, if necessary, a type of delivery other than the least expensive type of standard delivery offered by SPARTOO). The costs of return will be borne by the customer. This return will be made without undue delay and in any event no later than 14 days from the receipt of the withdrawal form.

10.1: The means to make a return are as follows:
According to the choice of the client and to his / her charge.
10.2: The return procedure is as follows:

Step 1: Customer account
Sign in to your en.thead.fr account with your email address and password and go to the "My Returns" section to complete the return request form.

Step 2: Get the label
- If the return is free and offered by SPARTOO: you will receive an email with a link to print the return shipping label.
- If the return is at the expense of the customer: you will receive an email with the return address to which to return the product.

Step 3: Deposit the parcel at the carrier
- Free return: Take the parcel to your neareast Collect + drop off point.
- Return at your own expense: Return the package using the shipping company of your choice.
Keep proof of posting of the parcel for any subsequent dispute.
The return is processed within 7 to 10 working days, depending on the return delivery time.

11 Process Regarding Parcels Not Delivered by Our Transport Provider

11.1: Returned as “UNDELIVERABLE” :

Consignments returned by the transporter with the following remark: Undeliverable.Once we have received and accepted your consignment, SPARTOO will contact the customer in order to send the order if the product is still available or to offer a refund if the customer prefers.
SPARTOO reserves the right to offer a refund for the order and not to re-ship it in the event several Undeliverables have been identified.

11.2 : Returns due to "NOT CLAIMED" :

Consignments which have not been claimed by the customer with Hermes within the time limits.Once we have received and accepted your consignment,SPARTOO will contact the customer in order to re-ship the order if the product is still available or to offer a refund if the customer prefers.SPARTOO reserves the right to offer a refund of the order and not re-ship it if several "NOT CLAIMED" have been identified.

11.3 : Returns due to "REFUSED" :

You have refused your consignment on delivery. Once we have received and accepted your consignment,a credit note will be put in your customer account in the 72 hours following receipt of your consignment. You can request the cancellation of your credit note and its refund directly on your customer account from section « My vouchers ».

In the event a consignment is returned due to " UNDELIVERABLE ", "NOT CLAIMED ", or "REFUSED", SPARTOO cannot guarantee the reservation of items ordered and may need to offer a refund for the order if the product(s) is/are unavailable.

12 Responsability

For all the stages of access to the site, consultation, filling of forms, ordering, delivery of items or any other service, the company SPARTOO has only one obligation Of means. Consequently, SPARTOO can not be held liable for any inconvenience or damage inherent in the use of the Internet and totally external to the diligences and precautions taken by SPARTOO. In particular, any disturbance in the provision of the service, or any external intrusion or presence of computer virus, can not engage the responsibility of SPARTOO. Likewise, any act qualified as force majeure within the meaning of the jurisprudence of the Court of Cassation exempts SPARTOO completely from any liability. Customers benefit from the guarantees granted by the brands present on the site.

13 Intellectual Property

All elements on the en.thead.fr site, visual or audio,including the underlying technology, are protected by copyright,brand and patent law.
They remain the exclusive property of SPARTOO .
All hypertext links forwarding to en.thead.fr and using in particular framing, deep-linking, in-line linking or any other deep linking technology is strictly prohibited.
In all events, any link, even authorised, must be removed when requested by SPARTOO.

14 Protection of Personal Data

14.1: Collection of personal data

When creating the Customer's account and when ordering the Customer on the en.thead.fr site, SPARTOO collects personal data. All the data collected is adequately, relevant and limited to what is necessary for treatment purposes (points 2 and 3). The person responsible for collecting the data is SPARTOO, Public Limited Company, registered under number 489 895 821 RCS GRENOBLE, whose registered office is located at 16 rue Henri Barbusse 38100 Grenoble - France. SPARTOO has declared to the CNIL (French data protection organization) the protection of the personal data of Clients and its fight against fraud: declaration n ° 1182432.

The term "personal data" means all data which identify an individual, including, for example, surname, first name, telephone number, date of birth, gender, e-mail address, postal address, IP address and any information That the Customer will choose to communicate to SPARTOO about it.

For the purposes of combating fraud as set out below (points 2 and 3), SPARTOO is also likely to keep information for a limited period (point 5) on transactions carried out on its sites.

14.2: Purpose of Data Collection

Personal data shall be collected only for specified, explicit and legitimate purposes to fulfill one or more of the following purposes:
- manage the orders on the Site,
-developing trade statistics, conducting market and behavioral studies,
-constitute and manage prospect files, including technical operations such as standardization, enrichment and duplication,
- carry out operations relating to the management of customers,
-select a clientele to carry out prospecting and promotional activities,
- address requests and promotional messages from SPARTOO. The Customer may unsubscribe at any time from these offers by clicking on the link provided at the bottom of the relevant e-mails.
- comply with our legal and regulatory obligations.
-fight against fraud

14.3: Recipients of collected data

Only SPARTOO and the external companies contractually linked to SPARTOO for the processing of the Customer's order have access to the information communicated. The categories of persons who will have access to personal data within SPARTOO are, within the limits of their respective attributions, the commercial, administrative, technical and control services (auditors, Internal control procedures, etc.)

Personal data may also be sent to public bodies solely for the purpose of meeting legal obligations, auxiliaries of justice, ministerial officials and bodies responsible for collecting debts.

All necessary precautions are taken to safeguard the security of personal data and in particular to prevent them being deformed, damaged or unauthorized by third parties.

SPARTOO reserves the right to sell commercially the data that it collects on the site if the Customer has checked the words "I wish to receive the best plans of partners of Spartoo". You can subsequently withdraw your consent at any time by unchecking the same mention. Any treatment based on consent given prior to withdrawal is lawful.
The company SPARTOO may then have to transfer the data to foreign companies. It undertakes to communicate these data only to foreign companies which have the same level of data protection as France and the European Community.

14.4: Retention of personal data

The data that we collect for customer relationship management or canvassing purposes are kept for a period of three years from the last active step, i.e.: a click on a hypertext link, an order on the Site, a connection to the customer account, a visit to the Site, etc.
If you do not take any further active steps, at the end of this three-year period, the data concerning you will be deleted or anonymised and your customer account deleted. This automatic action will be final and irreversible.
As part of our anti-fraud system, the data we collect is kept on a secure internal server for a period of 6 months. At the end of this period, it is automatically deleted.
For more information, please refer to our data protection policy.
When you check the "Remember" box, your bank details can be used for future orders.

14.5: Cookies

SPARTOO measures the number of page views, the number of visits and visitor activity on the site and how often they return using cookie technology.
A cookie does not identify the Customer. It records information relating to the navigation of the Customer's computer on the en.thead.fr site (the pages consulted, the date and time of the consultation, etc.) and to be able to read them during subsequent visits.
Data collected by cookies are strictly for internal use only and are never transmitted to third parties.

The use of cookies, clean or third parties, not necessary for the operation of the site requires an express consent of the Client. The manifestation of the consent or the opposition to the use of cookies is done by a setting of the browser in an appropriate way.

Some cookies known as "advertisement cookies" allow to follow the navigation of the Client and to record the products seen, then within 90 days of presenting banners advertising related or not, with the navigation past. These cookies are linked to the Customer's internal profile (without being able to identify it). They also require your express consent in the same way as indicated above.

14.6: Right of access and rectification

When the Customer communicates personal data, it gives express consent for the collection and use of personal data.

In accordance with the law UE 2016/679, the Customer has the right to access, rectify,limit,move, interrogate and, if necessary, object to the data concerning him which can be exercised by:

Email: dpo@spartoo.com
Postal mail to SPARTOO -DPO -16 rue Henri Barbusse - 38100 Grenoble - France

For legitimate reasons, the Customer may oppose the processing of data concerning him or limit their use.
The customer can raise a complaint by contacting controlling authority.

14.7: Reciprocity

The Customer undertakes, in his turn, to respect, during any data collection or communication of data from SPARTOO not to disclose them and to keep them only for his personal use. SPARTOO reserves the right to refuse to communicate the data to it, such as asking the Customer to delete them.

15 Games and Competitions

All competitions are regulated on the website. The online contests organized by SPARTOO are free and may be with or without obligation to purchase. They are open to any person residing in the country concerned by the competition which will have registered to participate and who will have read and accepted the rules of the game. The duration of the competition and the modalities of participation are defined in the rules. The winners of the Games are notified by email. They will receive their prize money in the form of a coupon code or a SPARTOO gift card or a prize. The terms of the award and the details of the winnings are provided in the regulations.
SPARTOO reserves the right to suspend, postpone or cancel a Competition and shall not be liable for any problems that may arise during the operation.
Claims, refunds and other terms and conditions are defined in the contest rules. Any fraud or attempted fraud committed with a view to improperly collecting a gain may result in prosecution.

16 Private Sales

The products presented in "en.thad.fr private sales" are available to all those who meet at least two of the following conditions:
- They are a customer at en.thead.fr having opened an account on the site with a valid email address and password
- They have received an invitation by email sent to the account address
- They have received at least one email from en.thead.fr

17 Gift cards and money-off vouchers

Gift cards or coupons are in the form of discount coupons with a unique code. Gift cards and vouchers are non-refundable and cannot be subject to monetary consideration. On the other hand, products purchased with gift cards or vouchers can be exchanged and be credited if they are not suitable. The gift card or voucher will be re-credited and must be used during their period of validity.
They are not combinable with other promotions or other coupons.

18 Environment

18.1: Textile Industry's eco-organisation

In accordance with the provisions relating to extended producer responsibility (EPR) for those placing textile clothing, footwear and household linen products on the market, SPARTOO has joined the "Refashion" eco-organisation and is registered under the unique identifier number: FR205159_11ECMK issued by ADEME.

18.2: Packaging eco-organisation

In accordance with the provisions relating to extended producer responsibility (EPR) in the context of household packaging waste management, SPARTOO has joined the "ADELPHE" packaging eco-organisation and is registered under the unique identifier number: FR205159_01QZOL issued by ADEME.

19 Mediation

If a dispute arises, any client can send a written request from SPARTOO, which will do its best to solve it. If the amicable settlement attempt fails, a request to a mediator must be sent within one year of the amicable claim. The customer may enter the following "dispute resolution" platform to resolve any disputes : https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN.

20 Applicable law - Language

The present General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.
They are written in French.
In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.